Airlines: Cubana Airlines. Aircraft:B737-800. Scale:1:250,Note:The base and stand will random shipments,you may got different from the picture. Material:Die-cast metal,Weight:Approx 300g. Model Dimension: [Nose - Tail]: Approx. 20cm,1inch=2.5cm,[Wingtip Across]: Approx. 18.5cm,1inch=2.5cm.
About delivery
Question for Q1: Do you ship globally?
A1: Yes, we can ship worldwide.
Q 2: Where do you ship from?
A 2: Our warehouse is located in China, and the goods will be shipped from mainland China.
Q 3: How much is the shipping cost?
A 3: In order to provide customers with a good shopping experience, we provide free international shipping costs over $129.
Q 4: What is the transit time?
A 4: Estimated delivery date, please check this page: Estimated delivery time.
Q 5: How can I track my package?
A 5: You can track your order on https://www.17track.net/en Or, if you need a team member to help check, please contact our service team air@fly-freely.com and we will contact the status update.
About payment and order
Q 1: What payment terms can you accept?
A 1: For payment, we accept Paypal.
Q 2: My payment was rejected, why? How to solve?
A2: If you purchase by credit card and it fails, can you contact the Stripe support team for a solution? Or if the problem can be solved, please don't worry, we also accept Paypal payment.
Q 3: How do I cancel my order?
A 3: For the order, if it has not been shipped yet, please contact our service support team air@fly-freely.com, we will cancel your order and refund it in full.
Q 4: Is my information safe when using this website?
A4: Yes, Fly-Freely.com takes precautions to protect your personal information. When you submit sensitive information through the website, your information is protected both online and offline. Please don't worry about it.
Q 5: What if my address is wrong?
A 5: If the recipient's address is wrong, the package will be returned to the overseas warehouse after the delivery fails. The logistics company will contact us and we will contact you to obtain an updated address and arrange a new shipment.
About returns and refunds
Q 1: What items can be returned?
A1: We can accept returns or exchanges within 30 days, and all returned items must remain in their original condition: unused, unwashed and unworn. Without exception.
The return shipping cost for the product will be covered by you. Once our warehouse receives the item in good condition, we will initiate the refund for your order.
Q 2: How do I return the goods?
A 2: Contact the alterll service team air@fly-freely.com to confirm the detailed information to ensure that the item meets the return conditions. After agreeing, the service team will send detailed return information, please provide the return tracking number after returning the goods.
Q3: What is your refund policy?
A3: After you receive our cancellation confirmation, the refund will be processed within 1-5 working days.
Q 4: How will you refund?
A 4: The refund will be returned via the original payment method.
Q 5: Can I request a refund if I haven't received the product after one month?
A 5: If the product has been shipped and there is tracking information available, the final delivery time is determined by the shipping company. Due to the varying uncertainties in global delivery timelines, we kindly ask for your patience while we await the package's arrival.
Q6: Can I request a refund if I provided an incorrect shipping address and did not receive the product?
A6: If the product has been shipped and there is available tracking information, the accuracy of the shipping address becomes crucial. We kindly remind our customers to double-check and provide detailed and correct shipping information. In the event of incorrect shipping information, we are unable to arrange a refund.
1. If the package is returned to our international warehouse due to non-delivery, you will have the opportunity to modify the shipping address and request a reshipment. Please note that the process of returning the package to the international warehouse typically takes 7-60 days before a reshipment can be arranged.
2. If the package is delivered to an incorrect address and signed for by someone else, we are unable to arrange a refund.
